Ledger.com/Start — Complete Quick Start & Security Guide

What is Ledger.com/Start?

Ledger.com/Start is the official onboarding page provided by Ledger to help new users set up their hardware wallet (Ledger Nano S, Ledger Nano X, etc.). It guides you through verifying your device authenticity, initializing the device, creating or restoring a recovery phrase, installing Ledger Live, and applying firmware updates. Always go directly to the official address to avoid phishing.

Before you begin — preparation checklist

• Buy your Ledger from an authorized seller — sealed and untampered. If you received a used or opened package, stop and contact Ledger support.
• Have a secure, private workspace and avoid public Wi‑Fi when setting up your device.
• Use a trusted computer or a mobile device — keep OS and browser up to date.
• Get a pen and the recovery sheets provided (or a secure metal backup) — do not store your recovery phrase digitally.

Step-by-step: Set up via Ledger.com/Start

1. Open a fresh browser tab and type https://www.ledger.com/start manually — avoid clicking links from email or social media. Verify the SSL padlock and domain.
2. Connect your Ledger device using the provided USB cable (or Bluetooth for supported models). Follow on‑screen prompts from Ledger.com/Start and Ledger Live.
3. Choose "Set up as new device" unless you are restoring from an existing recovery phrase.
4. Create a PIN code on the device. Choose a PIN you can remember but that others can't guess; never share it.
5. Write down your recovery phrase exactly as shown — typically 24 words. This is the only backup of your private keys. Store it offline, in multiple secure physical locations if needed.
6. Confirm the recovery phrase when prompted by the device to ensure you recorded it correctly.
7. Install Ledger Live if prompted — Ledger Live is the companion app for managing accounts, apps, and firmware. Download Ledger Live from the official Ledger site only.
8. Update firmware and install apps (Bitcoin, Ethereum, etc.) via Ledger Live. Firmware updates may include security fixes and are critical to apply.

Restoring a device from recovery

If you already have a recovery phrase from a previous device, select "Restore device" and enter the exact words when prompted. Ensure your entry matches the original order and spelling. After restore, install the required apps with Ledger Live and verify account balances carefully.

Security best practices

• Never share your recovery phrase with anyone — Ledger staff will never ask for it.
• Do not store the recovery phrase digitally (photos, cloud, or text files). Use physical backups or a certified metal backup plate.
• Verify firmware and app updates only via Ledger Live or the official website.
• Enable passphrases cautiously — passphrases add security but can permanently lock you out if forgotten.
• Keep multiple secure backups of your recovery phrase in geographically separated, offline locations if holding significant funds.

Common setup problems & fixes

• Device not recognized: Try a different USB cable or port, ensure drivers are installed, and reboot the computer. Avoid USB hubs where possible.
• Firmware update fails: Reconnect and retry via Ledger Live; ensure no firewall or security software blocks the updater.
• Lost recovery phrase: If you lose it and still have device access, create a new wallet and transfer funds — then back up the new recovery phrase properly.
• Suspicious emails or sites: Never input your recovery phrase on a website. If you suspect phishing, stop and contact Ledger support through the official site.

After setup — day-to-day safety

Use Ledger Live to manage accounts, check balances, and sign transactions. For large transfers, consider testing with a small amount first. Keep your device firmware current and monitor official Ledger channels for security announcements.